Weekly Live Business Q&A Replay

February 03, 2026

Laya Gets Smarter, Business Documentation Cheat Codes

This week Libby and Chris dig into what's new with Laya (1LD's AI COO) and answer live questions from the community.

What's covered:

• Laya now remembers your business — she retains context from past conversations so you don't have to keep re-explaining your team, numbers, and operations

• Fastest way to onboard Laya: bulk upload your docs, ICP, employee avatars, and SOPs — plus simple "cheat codes" for owners who haven't documented well yet (record your meetings, download your Slack/Google Meet chats, get a one-sheeter from each team member on their role)

• Coming soon: technician-level access to Laya, so field staff can get answers without going through the office; deeper playbook structure; and a Google Workspace + Slack integration that lets Laya passively learn from your team's day-to-day conversations

• Live Q&A: Jen asks about bulk uploads and where to put documents (playbook vs. chat)

• Chris's closing take: by the end of the decade there will be two types of companies — those using AI and those that are closed. Bring your team, get them certified, and stop being the bottleneck

Every Tuesday at 12PM EST — bring your questions, no script, no slides, just real answers for small business owners trying to run lean with AI.