Weekly Live Business Q&A Replay

February 24, 2026

This week's Weekly Live Q&A opens with a preview of the upcoming Google Workspace integration for LAYA, which will connect Google Chat and Google Drive so LAYA can reference real conversations and existing SOPs when giving suggestions. Chris also breaks down the three ways LAYA will support a business going forward: reactive answers for in the moment questions, suggestive input based on shifts in performance, and predictive insight that helps owners plan ahead of seasonal ups and downs rather than react to them. From there, the conversation moves into a broader discussion on why so many business owners never get around to documenting their operations, even though it's the one thing that allows a business to run without them.

The second half of the session gets tactical, with Libby walking through how to pick one of the four lanes of business, people, customer, ops, or finance, and start small with a single micro play instead of trying to document everything at once. She explains how tracking the number of questions asked can reveal what still needs to be written down, and how turning each recurring question into a documented micro play removes the bottleneck of being the only person with the answers. Watch the replay for the full conversation on fear, execution, and building a business that doesn't depend on you.