Weekly Live Business Q&A Replay

March 31, 2026

This week's Weekly Live Q&A features guest Rico, who leads virtual specialist services, joining Libby to answer two of the most requested questions: how to prepare to hire a VA from the Philippines, and how to automate onboarding without being tech savvy. Rico breaks down cultural and communication differences between US and Philippine work styles, explains what his team handles during onboarding versus what stays with the client, and shares practical interview advice focused on reading personality and thought process rather than just experience. Libby also runs through a few LAYA updates, including a new "how to work with me" agent that helps owners create a reference document for their team, plus drag and drop reordering for organizing micro plays.

The most actionable insight from this session is Libby's breakdown of onboarding automation done right. She stresses that documentation always comes before software, walking through her own experience mapping out every step on paper before ever choosing a tool. She also makes the case that not every step needs full automation, sometimes a simple sequence works just as well. For anyone considering a VA or trying to build a repeatable onboarding process, this replay offers a clear, practical starting point. Watch the full replay for the complete conversation.