Weekly Live Business Q&A Replay

August 18, 2026

This week's Weekly Live Q&A tackles a question from the community on employee bonuses, when they work and when they create more problems than they solve. Libby and guest Aaron Coleman walk through the two core bonus types, the "if then" bonus known in advance and the "now that" bonus given after the fact for exceptional work, and explain why bonuses should never be used to patch a poorly designed base pay structure or a broken process. They share real examples of bonus structures that backfired, including one tied to Google reviews that unintentionally rewarded new hires over loyal recurring clients, and unpack why creativity, judgment, and customer care are risky things to tie a bonus to.

The most practical value comes from a full bonus test Libby shares for anyone considering launching one, covering trial periods, tracking who would win or lose, watching for ways employees could game the system, and confirming the bonus actually pays for itself. The conversation also shifts into Aaron's decision to completely rewrite his training program after spending time back in the field, along with why written training often beats video for consistency and easy updates. Watch the full replay for the complete breakdown.