Weekly Live Business Q&A Replay

August 25, 2026

Ever wonder if your training is actually being followed, or if it just looks like it is? This replay opens with exactly that question, as Libby and Aaron Coleman share stories from spending real time back in the field auditing their own teams. From randomly filled spray bottles to unprepared cleaning carts, they walk through how small habits drift from the standard over time and what it actually takes to catch it, define it clearly, and reset the expectation without becoming the person who has to check everything yourself.

The real value here is in the specific frameworks they share for staying hands-on without creating dependency, including a simple learn, practice, demonstrate, verify method for training and a rule of thumb for how much time managers should spend directing versus letting their team own the work. Libby also opens up about learning the hard way that a real open door policy means sitting in silence long enough for people to actually talk, and why one employee's constant need for reassurance can quietly double what she costs the business. If you're trying to figure out how often you should be checking in on your own systems, or how to build a team that doesn't lean on you for every answer, this replay is well worth the watch.