Weekly Live Business Q&A Replay

September 1, 2026

This week's Weekly Live Q&A tackles a question on how to tell whether an underperforming role is a people problem or a systems problem. Libby and Chris walk through a four-part framework, clarity, capability, capacity, and will, and explain why the first three usually point back to leadership and systems, while only the last one is truly a people issue. They share results from a companywide role-clarity challenge where every employee mapped out their own rhythms and responsibilities in LAYA, revealing that some team members had far more clarity on their jobs than others, and that a "general admin" role was often really ten roles stuffed into one.

The most actionable takeaway is the case for running regular time audits, tracking exactly what employees do and how often they switch tasks, so owners can separate a genuine skills gap from a role that was never clearly defined. Libby and Chris also work through a live example with a business owner struggling to coach a new salesperson, covering key performance actions versus lagging KPIs, realistic lead-handling capacity, and why cross-selling should be a trained skill rather than an assumption. Watch the full replay for the complete conversation.