Weekly Live Business Q&A Replay

September 15, 2026

This week's Weekly Live Q&A tackles a question on how to tell real growth apart from simply getting busier. Libby and Aaron walk through four things to actually measure, revenue, profit, capacity, and dependency, explaining that more customers and more calls can mask rising overhead, shrinking margins, and burned-out technicians rather than genuine progress. They share their own experiences of racing to a million dollars only to end up "owner poor," and stress that healthy growth for an established company today is closer to 20 percent, not the inflated pandemic-era numbers many owners still measure themselves against.

The most practical takeaway is the framework for auditing hidden costs and dependency as a business scales, from tracking small recurring software and supply expenses that quietly eat into profit, to using LAYA's role clarity coach to identify tasks an owner should no longer be doing. Aaron shares how cutting his training program to three days and letting trainers make hiring calls freed him up to focus on planning and preparation instead of daily fires, while Libby offers a simple gut check for every owner: does your business need you more as it grows, or less? Watch the full replay for the complete conversation.