Weekly Live Business Q&A Replay

September 22, 2026

In this week's Weekly Live Q&A, Libby DeLucien and guest Aaron Coleman tackle a question many owners struggle with: how much financial information should be shared with employees. Libby explains why revenue and profit are often confused by teams, how oversharing numbers without context can create anxiety or resentment, and why employees need to understand the story behind the numbers rather than just the top line. Aaron adds his own experience from early in his business, when oversharing caused unnecessary chaos among staff.

The conversation moves into practical strategies, like giving employees visibility into the specific numbers they can actually influence, teaching basic financial concepts such as the difference between gross and net profit, and connecting pricing decisions to technician pay so the "why" behind policies makes sense. Libby also cautions against profit sharing without fully understanding how it works in a home service model. The second half shifts to organizing game plans, playbooks, and SOPs inside LAYA, with tips on structuring systems around how your team actually thinks. Watch the full replay for all the details.